Return and Refund Policy

Thank you for shopping at 509fits. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

Returns

You have 30 day from the date of receiving your item to request a return. To be eligible for a return, your item must be:

• Unused, in its original condition, and with all tags attached.

• In the original packaging.

• Accompanied by a valid proof of purchase (order number or receipt).

How to Initiate a Return

1. Contact our customer service team at support@509fits.com with your order number and reason for return.

2. Once your return request is approved, we will provide you with return instructions.

3. Ship the item back to us at your own cost (unless the return is due to an error on our part).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7-15 business days and credited to your original payment method.

• Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).

Exchanges

If you need an exchange (e.g., for a different size or color), please contact us at support@509fits.com Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will cover return shipping costs and provide a replacement or full refund.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products.

• Items marked as "final sale."

Contact Us

For any questions regarding returns or refunds, please contact us at:
📧 Email: support@509fits.com

Thank you for choosing 509fits