Shipping policy
Shipping Policy
Thank you for choosing 509fits! We strive to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping process.
1. Processing Time
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Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
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Custom or pre-order items may require additional processing time, which will be communicated at checkout.
2. Shipping Options & Delivery Times
We offer the following shipping methods (options may vary by location):
| Shipping Method | Estimated Delivery Time | Regions Covered |
|---|---|---|
| Standard Shipping | 5-10 business days | Domestic & International |
| Express Shipping | 3-7 business days | united states |
Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues, customs, or unforeseen circumstances.
3. Shipping Rates
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Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.
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Free shipping may apply for orders over 300$ (if applicable).
4. International Shipping
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We ship worldwide! However, international orders may be subject to:
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Customs fees, taxes, or import duties (paid by the buyer).
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Longer delivery times due to customs processing.
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509fits is not responsible for these additional charges or delays.
5. Order Tracking
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Once your order ships, you’ll receive a tracking number via email.
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For real-time updates, use the carrier’s tracking tool (e.g., DHL, USPS, FedEx).
6. Lost or Stolen Packages
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If your tracking shows "delivered" but you haven’t received the package, contact your local post office or carrier first.
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509fits is not liable for packages lost or stolen after delivery confirmation.
7. Address Changes
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Ensure your shipping address is correct at checkout.
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If you need to change your address after ordering, contact us immediately at 509fits@gmail.com . We cannot guarantee changes once the order is processed.
8. Damaged or Incorrect Items
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If your order arrives damaged or incorrect, notify us within 48 hours with photos of the issue. We’ll resolve it promptly!
9. Contact Us
For shipping-related questions, reach out at:
📧 Email: support@509fits.com
Business Hours: [Mon-Fri, 9AM–5PM EST]